New features

What have we done in the past year?

During the past year we had COVID-19, but we were very busy growing POSitive Point of Sale here at POSitive POS SA. 

Let us look at some of the new features added. Most of these features were requested by you, our loyal customers.

Vexen Payment Integration

With an already integrated Virtual Airtime and Electricity payment service from Vexen it just makes sense to utilise their Payment Gateway for integrated card payments. Vexen Technologies

Bulk Price Update

After lock down retailers had to incur additional cost like sanitizing stations, masks for their staff, etc. The requirement to update all retail prices by a certain percentage lead to the development of this feature.

Online Items

in May last year we brought you POSitive eCommerce online store. However our customers did not want to publish their full stock master file to their online store, thus the requirement to mark only the items you want to publish was added to the stock manager.

Netcash QR Integration

Netcash is a market-leading payment solutions provider to South African businesses and organizations, specialising in Debit Orders, Salary and Creditor payments, Pay Now and Risk Reports. They impact meaningfully on their clients by providing efficient, simple, cost-saving payment services. POSitive POS SA decide to integrate into their QR payment gateway for a contactless payment experience at your tills. See how it works here.

GRV saves file for Import during processing

Most of you have GRV's with a large number of lines. With load shedding in South Africa, how many times did it happen that you were busy capturing a GRV and then halway through the power goes down and you loose everything? Well now in POSitive POS you can start the GRV when the power comes on and once you select the Supplier you can import the items you already captured and just carry on. 

Scale File Integration / Scale Items

We have always been able to sell weight and price embedded barcode items, however whenever a price of a weight embedded item changes the retailer needs to also update the price on the scale using the scale program. Most of the new scales like the Teraoka range of scales are networked and can read files from your POS system to update prices on the scale. Now you can export your scale items to a file to be read by the scale.

Print Logo on Receipts

We can now print your logo on your POS slips, all you need to do is let your graphic designer design a black & white bitmap image of your log and name it Logo.bmp. It should be a maximum of 190 px by 190 px. If you do not have a graphic designer ask your POSitive support person to assist you as part of your version upgrade.

Support 58mm Slip Printer

For everyone that has a 58 mm slip printer instead of a 80 mm slip printer, you can now use it with POSitive POS. Just ask your friendly support person to assist you with the setup.

Allow foreign currency as Tender on Sales 

For our customers in Africa who is allowed to take foreign currency as a payment method on Sales, you can now configure POSitive POS to accept currencies other than your local currency. You will have to ensure to setup the Exchange Rate on a regular basis as the POS will use the dated exchange rate to convert the foreign currency to your local currency at the time of the sale.

Expand Constructed Items in POS Sales Screen

When selling Hamburgers you do not want to see the constructed item (Hamburger) as well it's components in the POS Sales screen, however when you sell a Hamper, a service item constructed of multiple physical items, it is sometimes required to see the components that make up the hamper in the sales screen. This is exactly what we did for you.

Credit Note validates Credit Note #

When you issue a Credit Note for return items and the customer pays with the Credit Note the POS will validate that the Credit Note does exist also that it has not been used before. You can now issue Credit Notes without any risk of fraud.

SnapScan Integration

On our Restaurant Touch POS you can now use SnapScan which will print a QR code on the Slip and your customers can pay using SnapScan.

Merge and Split Tables

When using the Restaurant Touch POS and your sitdown customers wants to join tables or even split the bill so that each person pays their own bull, it can now easily be done.

For an upgrade to be able to use any of the above features, please contact Support to assist you.

Year End 2020

POSitive POS SA would like to make use of this opportunity to wish all our customers and partners a Merry Christmas and a Prosperous New Year!

Please ensure that you do a Year End on your POSitive Point of Sale on the last working day before the 31^st of December, however if you do not do it you will be forced to do a Year End on the first day you log on after the 31^st of December. Please also be certain to make a backup before you do your Year End. See how to do a backup by clicking here.

ONLY DO THE YEAR END ONCE! ALSO EXPORT OR SAVE ALL THE CUSTOMER, SUPPLIER AND STOCK REPORTS BEFORE DOING A YEAR END.

To do a Year End follow these easy steps:

Please note that if you do not make a backup and do your Year End and then want us to reverse the actions of the Year End a specialist will be required to assist you at double our Support cost.

 If you have any queries contact Support

New Support Procedure

As you might have noticed we are in the process of growing our company’s footprint into the rest of Africa. Now what does this mean to you, our existing customer? Well we will improve the POSitive Point of Sale product and you will be able to benefit from these changes. Some of the existing changes made were the integration into an online shop. We are also soon releasing Netcash QR payments which will allow your customers to pay you directly from their bank’s mobile app ensuring that there is no physical touching of their bank cards.

What implications will these changes have on me? Sure, there will be changes, as with any other growth there must be changes to ensure service delivery. One of the most important changes we will enforce from 1 July 2020 is the creating of a Support Ticket whenever you need assistance from our support team. We are aware that it was easy to just pick up the phone and call Mariká whenever you had a question or query. Due to the pressure of a growing customer base we would like to allow Mariká and her team to provide all our customers with the same excellent service. If we do not manage the process you might be at the receiving end of bad service which we obviously not want.

To ensure you all are familiar with the POSitive Helpdesk, we have created an Annexure below which explains exactly how to use it.

We appreciate your assistance with this matter and assure you that our support will exceed your expectations.

Annexure A:

1. To log in to the POSitive Point of Sale Helpdesk click on this link:

https://positivesa.freshdesk.com/support/home

2. This page will open.

3. Click on the + next to New Support Ticket

4. Complete the following form

5. Enter all the information marked with Red on the left in the form. Once you start typing

the Subject you will see the Helpdesk system will try to match existing Frequently Asked

Questions (FAQ) to your query. In the above example the one marked in Red on the

right matches with the problem logged. By clicking on the FAQ, you can see possible

resolutions.

6. Or you can click on the I’m not a robot checkbox and then click the SUBMIT button

7. One of our friendly support persons will respond to your ticket or give you a call.

8. PS: Always include your number